FAQ questions and answers
What material is used for Tuboloo furniture?
Tuboloo uses wood, metal and coated shelves.
How can I make sure the furniture's dimensions fit my space?
Tuboloo offers exact measurements and measurements for all of its furniture on the website to ensure you can choose the right furniture for your spaces. There is a tolerance of 3 cm.
Does Tubolo also offer custom-made products?
Yes, Tuboloo offers custom-made products. You can discuss your wishes and requirements with customer service. Just write an e-mail to firstname.lastname@example.org with your ideas.
Is Tuboloo furniture produced in an environmentally friendly way?
Tuboloo strives to use environmentally friendly practices in the production of its furniture. In addition, we use materials that are very durable, so the product has a long lifespan.
What colors and designs are available at Tuboloo?
Tuboloo offers a wide range of colors and designs such as B. different types of wood, but also silver (galvanized) and black (anthracite) rods.
Where is Tuboloo furniture made?
Tuboloo manufactures all of its furniture in Germany. The company relies on local production and ensures that all materials are of the highest quality.
Are Tuboloo pipes and wood recyclable?
Yes, the tubes and wood used by Tuboloo are 100% recyclable. The company focuses on sustainability and makes sure that its products are environmentally friendly.
How big are the pipes?
The tubes have a diameter of 26.9 mm.
How much weight can the wardrobes withstand?
Our clothes rails can withstand up to 100 kg, but this can be less if the wall or ceiling cannot take the load.
Do the clothes rails need to be cleaned?
Before use, it is recommended to wipe the poles dry with the cloth provided to remove the film of oil that is on the poles. This film of oil is there to protect the poles from rust during transport.
Are the threads sticking out?
This is perfectly normal as we use tapered threads for maximum strength.
How long does it take for my order to be processed and shipped?
Tuboloo processes your order within 1-2 working days after receipt of payment. The delivery time depends on your location and may vary. However, we reserve the right for the order to take up to 10 working days to leave our warehouse. This can happen when there is a lot of ordering or when you place a large order.
Can I change my order after I've placed it?
Yes, you can change your order as long as it hasn't shipped yet. Please contact us as soon as possible at email@example.com to make changes.
How can I cancel my order?
To cancel your order, please contact Tuboloo by email at firstname.lastname@example.org or by phone at +4915782238637. You have 14 days from receipt of the goods to cancel your order.
How do I get an invoice for my order?
Tuboloo will email you an invoice once your order has shipped.
What happens if I haven't received my order?
If you haven't received your order within the stated delivery time, please contact Tuboloo at email@example.com to check the status of your order and find a solution.
Can I assemble the Tuboloo furniture myself?
Yes, Tuboloo furniture can be assembled by anyone. Professional assembly is not required.
Do the necessary tools for assembly come with the order?
No tools are required for assembly. Holes only have to be drilled and screwed when attaching the wall-mounted products. The matching screws and dowels are of course included.
How long does it take to assemble Tuboloo furniture?
The duration depends on the product and varies depending on which piece of furniture you have ordered. As a rule, however, it is faster than with Ikea furniture.
Are there instructions for assembling Tuboloo furniture?
Yes, Tuboloo includes assembly instructions with every order.
What do I do if I have trouble assembling the furniture?
If you have difficulties assembling your Tuboloo furniture, please feel free to contact our customer service at firstname.lastname@example.org. We are glad to help you.
Can I have the Tuboloo furniture assembled by the company for a fee?
Yes, Tuboloo offers a set-up service for a fee. Please contact our customer service at email@example.com for more information. However, this depends on your location and the order quantity.
Can I assemble Tuboloo furniture by myself or do I need help?
That depends on the product. Some pieces of furniture can be assembled alone, while others require a second person.
Can the furniture be set up mirror-inverted?
Yes, this is entirely possible. You just have to think about it in reverse.
Is it bad if a floor attachment is not possible?
No, a floor attachment is only an extra stability, but is not absolutely necessary.
How long does it take for my Tuboloo furniture to be delivered?
The delivery time depends on the product and varies depending on which piece of furniture you have ordered. In general, the delivery time within Germany is 2-3 working days.
How much are the shipping costs?
All of our products are shipped free of charge.
Can I track the delivery of my order?
Yes, once your order has shipped you will receive an email with a tracking link. This way you can track the status of your delivery at any time.
Does Tubloo also deliver abroad?
Yes, Tuboloo also delivers abroad, but only within the EU. The shipping costs outside of Germany are EUR 44.99.
What happens if a product is damaged upon delivery?
If a product is damaged upon delivery, please contact Tubloloo as soon as possible to find a solution. Tuboloo can replace the damaged product or offer you a refund.
What happens if I am not at home at the time of delivery?
It depends on the agreement you have with DHL or DPD.
How is the delivery made?
The delivery is made by our logistics partner DHL or DPD. Depending on the size and weight of the order, this can be done by parcel service or forwarding agent.
What do I do if my delivery is damaged?
If your delivery is damaged, please contact our customer service immediately and ask the courier to issue you with proof of damage. We will endeavor to solve the problem as soon as possible.
Can I have my order sent to a different delivery address?
Yes, you can specify a different delivery address when ordering. Please ensure that the address is correct and is in the same country as the billing address.
Can I pick up my order myself?
If you live nearby, that's entirely possible. To do this, please contact customer service at firstname.lastname@example.org.
Return & Refund
How can I return a product?
You can return a product within 14 days of receipt. Please contact our customer service at email@example.com to receive a returns number and receive further instructions.
What are the conditions for a return?
The product must be returned unused and in its original packaging. All accessories, instructions and invoices must be included. You are responsible for the shipping costs.
How long does it take to get a refund?
We process refunds within 14 days of receipt of the returned item. The refund will be made in the same way as the payment was made.
Who pays the shipping costs for a return?
You are responsible for return shipping costs unless the product is damaged or faulty. In this case we will cover the shipping costs.
Can I return a personalized product?
Personalized products can be returned in most cases unless they are damaged or faulty.
Can I get a refund to another payment method?
No, refunds will be returned to the same payment method used to make the purchase.
Can I return my order if I am not satisfied with the product?
Yes, you can return your order within 14 days of receipt of the goods if you are not satisfied with the product.